At HAITONG WANBANG TRADING LIMITED, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are happy to offer returns or exchanges within the guidelines below.
1. Return Period You have 30 days from the date of delivery to return your items. After 30 days, unfortunately, we are unable to offer a refund or exchange.
2. Conditions for Return To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, in the original condition, and in the original packaging.
- All tags, labels, and packaging must be intact and not tampered with.
- The item must be returned with proof of purchase or order confirmation.
- Certain items, such as undergarments, swimwear, and custom-made products, may not be eligible for return due to hygiene reasons. Please check the product page for more information.
3. Return Process To initiate a return or exchange, please contact our customer service team at [email protected]. Include your order number, the items you wish to return, and the reason for the return. Our team will provide you with detailed instructions for returning the items.
4. Refunds Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed and credited back to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
5. Exchanges If you would like to exchange an item for a different size, color, or style, please contact our customer service team. We will guide you through the exchange process. If the requested item is available, we will ship it to you once the original item has been returned.
6. Shipping Costs Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (such as receiving a defective or incorrect item). We recommend using a trackable shipping service for returns to ensure that your items reach us safely.
7. Damaged or Incorrect Items If you receive an item that is defective, damaged, or incorrect, please contact us immediately at [email protected] with a description of the issue and any relevant photos. We will work with you to resolve the matter by offering a replacement or refund.
8. Final Sale Items Some items may be marked as “Final Sale” and are not eligible for returns or exchanges. These items will be clearly indicated on the product page.
We are committed to providing excellent customer service and ensuring that your shopping experience with us is enjoyable. If you have any questions about our returns policy, please don’t hesitate to contact us at [email protected].
Thank you for shopping with HAITONG WANBANG TRADING LIMITED!
